Feedback And Complaints
? We are committed to providing high-quality services and to constantly seeking
ways to improve that quality.
? Your comments, compliments, suggestions or complaints are always welcome
and we take pride in responding to them quickly, effectively and honestly.
? All comments, compliments, suggestions or complaints should be made to the
Registered Manager (email and phone number as per our website).
? Complaints will be treated seriously and dealt with as soon as possible.
? Verbal complaints will be responded to immediately. All comments will be carefully
considered and responded to on an individual basis.
? Written complaints will be responded to by an acknowledgement letter within two
to three working days. We will then investigate the complaint and send the
complainant a letter outlining the result within 28 days. If the matter is complex
and cannot be resolved within 28 days, the complainant will be informed.